Frequently Asked Questions
Everything you need to know about KiniFlow devices, shipping, and our guarantee.
Products and Usage
Most customers notice improvement within 1-2 weeks of daily use. Our 90-day guarantee gives you the full runway.
Yes. KiniFlow devices use established therapeutic technologies at consumer-safe levels. Always read included instructions and consult your physician if you have serious medical conditions.
We recommend 15-20 minutes per session, once or twice daily. Most devices have built-in auto-shutoff timers.
Most KiniFlow devices qualify for HSA/FSA reimbursement. Check individual product pages for eligibility.
Shipping and Orders
Free standard shipping on all US orders. Orders ship within 1-2 business days and typically arrive in 5-8 business days.
Yes. We ship to most countries. International rates are calculated at checkout. Free shipping applies to US orders only.
Returns and Guarantee
Try any KiniFlow device for 90 days. If you do not experience meaningful relief, email support@kiniflow.com with your order number. Full refund processed within 3-5 business days.
Email us a photo of the damage within 7 days. We send a free replacement immediately.
Still have questions?
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